Legal Name vs. Display Name
It's important to understand the difference between your display name and legal name on dub:
- Display Name: The name shown to other users on the platform (can be updated directly in your profile settings)
- Legal Name: The name associated with your dub account for tax reporting and regulatory purposes
When to Request a Legal Name Change
You should request a legal name change on your dub account if:
- You've legally changed your name through marriage
- You've legally changed your name through a court order
- Your legal name was entered incorrectly during account setup
- You've changed your name for other legal reasons
Legal Name Change Process
Step 1: Submit Your Request
Fill out a Support Request Form under the "Account Maintenance" topic. In your support request, please include:
- Your current legal name on file
- The new legal name you wish to update to
- The reason for the name change (marriage, court order, correction, etc.)
Step 2: Submit Verification Documentation
Once your request is received, you'll be provided with a secure link to upload verification documents.
Required documentation includes:
- A valid government-issued photo ID showing your updated legal name (driver's license, passport, state ID)
- Legal documentation supporting the name change, such as:
- Marriage certificate
- Court order for name change
- Divorce decree (if returning to a previous name)
- Updated Social Security card
All documents must be current, clear, legible, and unaltered.
For your protection, dub partners with Zendesk, a platform that safeguards your information with enterprise-grade encryption and is protected by multiple security certifications, including SOC 2 Type II and ISO 27001.
Step 3: Verification Review
Once we receive your documentation:
- Our compliance team will review your submission (typically with 24 hours)
- After verification, we will update your account with the new address
- You'll receive a confirmation email when the update is complete
Important Tax Considerations
Updating your legal name on your dub account is essential for accurate tax reporting. Please note:
- If you change your name with dub but not with the IRS, you may encounter issues with tax document matching
- We recommend updating your name with the Social Security Administration before or at the same time as updating with dub
- Tax forms for the current year will reflect the name on file as of December 31st
Need Help?
If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com