Keeping your address current on your dub account is important for account security, tax reporting, and compliance with federal regulations. When you need to update your address, you'll need to complete a verification process.

Note: Address updates require verification documentation to comply with federal regulations and protect your account.

Address Update Process

Step 1: Submit Your Request

Fill out a Support Request Form under the "Account Maintenance" topic

Step 2: Submit Verification Documentation

Once your request is received, you'll be provided with a secure link to upload verification documents.

For your protection, dub partners with Zendesk, a platform that safeguards your information with enterprise-grade encryption and is protected by multiple security certifications, including SOC 2 Type II and ISO 27001.

Acceptable documentation includes one of the following:

• Utility bill (electric, water, gas, internet, cell phone bill, etc.; dated within the last 90 days)
• Bank statement (dated within the last 90 days)
• Mortgage statement
• Voter registration card
• Lease or rental agreement
• Government-issued ID with address printed on it

The document must:

• Clearly show your full name
• Show your complete new address
• Be current (within the last 90 days for bills and statements)
• Be legible and unaltered

Step 3: Verification Review

Once we receive your documentation:

1. Our compliance team will review your submission (typically with 24 hours)
2. After verification, we will update your account with the new address
3. You'll receive a confirmation email when the update is complete

Electronic vs. Physical Mail Delivery

dub primarily offers electronic delivery (e-delivery) for all account documents, statements, and communications. This is our default method for delivering information to you because it's faster, more secure, and environmentally friendly.

Separate Mailing Address

If your mailing address differs from your residential address and you need to receive physical mail, please submit a support request to have your mailing address updated separately. This only applies if you opt in for physical mail delivery.

Physical Mail Fees

Please note that choosing to receive physical mail instead of electronic documents will result in additional fees:

• $2 fee for each trade confirmation
• $5 fee for each monthly statement

Need Help?

If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com