Your email address is a primary way we communicate with you about your account, send important notifications, and deliver account statements and tax documents. For this reason, we have a specific verification process to ensure that any changes to your email address are legitimate and secure.

Email Update Process

Step 1: Submit Your Request

Fill out a Support Request Form under the "Account Maintenance" topic

Step 2: Complete Email Verification

After submitting your request, you'll need to complete our email verification process:

1. Send an email to support@dubapp.com from your new email address
2. CC your the email address that is associated with your dub account on that email
3. Include a brief note confirming you'd like to update your email address

Step 3: Confirmation and Login Update

Once we receive your verification email:

1. Our team will update your account with the new email address
2. You'll receive a confirmation email at both your old and new addresses
   
   

Email Address Security Best Practices

To maintain the security of your dub account, we recommend:

• Using a unique email address that isn't publicly available
• Setting up strong security on your email account, including two-factor authentication
• Reporting any suspicious account activity immediately
• Checking your email regularly for important notifications from dub

Important Considerations

• E-Delivery of Documents: Since dub primarily uses electronic delivery for statements and tax documents, keeping your email address current is essential.
• Marketing Communications: Updating your email will automatically update your address for all dub communications, including marketing emails and newsletters.
• Primary Contact Method: Our support team will use your email address as the primary method of contact for account-related matters.

Need Help?

If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com