Phone Number Security

Your phone number is a critical security component of your dub account. It's used for:

• Account authentication
• Login verification
• Security alerts
• Important account notifications

Because of the sensitive nature of this information, dub requires a manual verification process to update phone numbers.

Note: At this time, phone number changes cannot be made directly through the app and must be processed by the dub support team.

How to Update Your Phone Number

Step 1: Contact Support

Fill out a Support Request Form under the "Account Maintenance" topic

Step 2: Provide Required Information

In your request, please include:

• Your full name
• Your current phone number on file
• The new phone number you wish to use
• The reason for the change (optional)

Step 3: Submit Documentation

You must provide documentation that verifies your identity and links you to the new phone number.

Acceptable documentation includes:

• A recent phone bill (within the last 30 days) showing your name and the new number
• A contract or agreement from your phone provider showing your name and the new number
• Any official document that clearly shows both your name and the new phone number

Documents should be submitted as clear photos or scans attached to your email.

Step 4: Verification Process

Once we receive your information and documentation:

1. Our security team will review your submission (typically takes 1-2 business days)
2. After verification, we will update your account with the new phone number
3. You'll receive a confirmation email when the update is complete
4. You'll need to log in to your dub account using the new phone number

Why We Require Documentation

We understand that requiring documentation may seem inconvenient, but this process is designed to protect your account from unauthorized access. Phone numbers are used to:

• Verify your identity during login
• Receive security codes for account access
• Protect against potential account takeover attempts

Without proper verification, someone attempting to gain access to your account could potentially change your phone number to receive your security codes.

Need Help?

If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com