Legal Name vs. Display Name

It's important to understand the difference between your display name and legal name on dub:

• Display Name: The name shown to other users on the platform (can be updated directly in your profile settings)
• Legal Name: The name associated with your dub account for tax reporting and regulatory purposes

When to Request a Legal Name Change

You should request a legal name change on your dub account if:

• You've legally changed your name through marriage
• You've legally changed your name through a court order
• Your legal name was entered incorrectly during account setup
• You've changed your name for other legal reasons

Legal Name Change Process

Step 1: Submit Your Request

Fill out a Support Request Form under the "Account Maintenance" topic. In your support request, please include:

• Your current legal name on file
• The new legal name you wish to update to
• The reason for the name change (marriage, court order, correction, etc.)

Step 2: Submit Verification Documentation

Once your request is received, you'll be provided with a secure link to upload verification documents.

Required documentation includes:

• A valid government-issued photo ID showing your updated legal name (driver's license, passport, state ID)
• Legal documentation supporting the name change, such as:
  • Marriage certificate
  • Court order for name change
  • Divorce decree (if returning to a previous name)
  • Updated Social Security card

All documents must be current, clear, legible, and unaltered. For your protection, dub partners with Zendesk, a platform that safeguards your information with enterprise-grade encryption and is protected by multiple security certifications, including SOC 2 Type II and ISO 27001.

Step 3: Verification Review

Once we receive your documentation:

1. Our compliance team will review your submission (typically with 24 hours)
2. After verification, we will update your account with the new address
3. You'll receive a confirmation email when the update is complete

Important Tax Considerations

Updating your legal name on your dub account is essential for accurate tax reporting. Please note:

• If you change your name with dub but not with the IRS, you may encounter issues with tax document matching
• We recommend updating your name with the Social Security Administration before or at the same time as updating with dub
• Tax forms for the current year will reflect the name on file as of December 31st