If you're having trouble logging in, the most common issues can be identifieid quickly. Expand the section below that matches what you're seeing.
I'm seeing an "Oops" or "Something went wrong" error
Sorry for the buggy experience! This is most often caused by a network connectivity issue or a VPN.
(1) Hard reset the app by swiping up from your app drawer and closing it completely
(2) Make sure you have the latest version of the dub app installed
(3) Reopen the app on a strong Wi-Fi or cellular network — if you tried before on Wi-Fi, try again on cellular (or vice versa)
(4) Turn off any VPN you have enabled on your Wi-Fi network or directly on your phone
I entered my verification code but it says it's wrong or expired
Verification codes expire 10 minutes after they're sent, and older codes stop working as soon as a new one is requested.
Tap Resend code in the app to get a fresh one, and enter it right away — don't switch apps or close the keyboard in between.
Only use the most recent code you received. If you've requested several, older ones will no longer work.
I'm not receiving a verification code at all
A weak signal, a VPN, or a network issue can block verification codes from reaching your phone. Also make sure the phone number you're entering is the one associated with your dub account — if you recently updated your number, see the I just got a new phone or reinstalled the app section below.
(1) Turn off any VPN you have enabled
(2) Switch between Wi-Fi and cellular data and try again
(3) Make sure your phone has signal and can receive regular text messages from other senders
(4) Confirm you're using a mobile number — dub sends codes by SMS, which landlines and some VoIP numbers can't receive
If you are receiving a code but getting a specific error message, check the other sections on this page — they likely address what's going on.
I'm traveling or currently outside the United States
dub is currently available to US residents only. If you're traveling abroad, your account may be temporarily locked as a security measure.
If you're in an unrestricted country, please open the dub app and shake your phone to bring up our in-app bug report form. Fill it out and include how long you'll be traveling so our team can help restore access.
If you're in a restricted country, you won't be able to sign in until you return to the US. You can view the full list of restricted (OFAC) countries in our travel guide.
For more information and the full list of restricted countries, check out our article HERE.
I think my account may be closed
If you previously closed your dub account, you'll see a login error when you try to sign back in. Closed accounts need to be reopened before you can log in again.
To request reopening, submit a support request HERE.
The app doesn't recognize my phone number
If you have more than one phone number, dub will only recognize the one on file. Using a different number will route you to the sign-up flow instead of sign-in. Try entering the phone number you used when you first created your dub account.
If you no longer have access to that number, please submit a support request HERE so we can help you update the phone number on file.
I just got a new phone or reinstalled the app
As long as you have access to your registered phone number, you can sign in on any supported device. You may be asked to re-verify your identity the first time.
Make sure to tap Log In — not Sign Up — when opening the app for the first time on your new device.
For more information, check out our article HERE.
I've tried everything and still can't log in
If you've worked through the steps above and still can't sign in, we're here to help.
(1) Chat with dubby, our support assistant, directly in the app — dubby can often resolve login issues on the spot
(2) If dubby can't help, email us at support@dubapp.com with the phone number you're trying to sign in with, the email on your account, a screenshot of the error, and whether you're currently traveling
You can also submit a request directly HERE.