Traveling Abroad

If you're traveling abroad, here's what you need to know about accessing your dub account:

1. Security Notifications: You may receive additional security verification requests when logging in from a new location. This is a normal security measure to protect your account.
2. Phone Number Access: Your US phone number is a crucial component of your account security and is used for login verification purposes. Login codes are sent by text message, so you’ll need to be able to receive texts at that number while you’re away. Consider these options:
   • Enable international roaming on your phone plan
   • Some members use a US virtual number, such as Google Voice. This works for many people, but code delivery isn’t guaranteed
3. VPN Considerations: Turn off any VPN before logging in. VPNs can trigger security checks that block login, even from countries where dub is available.
4. Login Issues: If you're traveling abroad and experience login errors, your account may have been automatically locked as a security measure to help prevent potential fraud. If you are not in a country listed in the Restricted Countries section below, please contact our support team so we can verify your identity and restore your access.
5. “dub isn’t available in your region”: If you see this message, you’re logging in from a location where dub can’t be accessed. You’ll be able to log in again once you’re back in a supported location.

Can’t Receive Login Codes Abroad?

If your US number can’t receive texts while you’re away, contact our support team to update the phone number on your account. You don’t need to be logged in. We’ll ask for your current number on file, your new US mobile number, and a document showing your name with that new number, such as a recent phone bill. See Account Updates on dub: Phone Numbers.

Restricted Countries