1. Program Name
dub Alerts
2. Program Description
When you opt in to receive SMS messages from dub, you consent to receive recurring automated text messages (SMS and MMS) related to your dub account and our platform, including:
- Account notifications - KYC and identity verification status updates, deposit and withdrawal confirmations, ACH transaction alerts, and account security notices
- Portfolio and trading activity - Copy trade execution confirmations, portfolio rebalance notifications, out-of-sync alerts, and subscription activity updates
- Onboarding and product education - Reminders to complete account setup steps such as linking a bank account or making your first deposit, and tips on using dub features
- Promotional messages - Seasonal offers, limited-time promotions, and re-engagement incentives
3. Message Frequency
Message frequency varies. The number of messages you receive depends on your account activity, transaction history, and engagement preferences. You may receive both transactional and promotional messages.
4. Message and Data Rates
Message and data rates may apply. Charges depend on your mobile carrier and wireless plan. Contact your carrier for details about your text messaging plan and any applicable fees.
5. How to Opt Out
You may opt out of receiving SMS messages from dub at any time by texting STOP to the number from which you received a message. After we receive your STOP request, we will send you a final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from dub unless you re-enroll.
Opting out of SMS messages does not affect your dub account, your investment positions, or communications through other channels such as email or push notifications.
6. Help and Customer Support
For assistance with SMS messages from dub, text HELP to the number from which you received a message. You can also contact our support team directly:
• Email: support@dubapp.com
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier. dub is not responsible for messages that are not delivered due to carrier network issues or device incompatibility.
8. Consent
By providing your mobile phone number and opting in to dub SMS messages, you expressly consent to receive recurring automated text messages from DASTA, Inc. (dub) at the mobile number you provided. Your consent is not required as a condition of purchasing any goods or services, or as a condition of using the dub platform. You may revoke your consent at any time by texting STOP.
9. Opt-In Data and Privacy
We value your privacy. Information you provide when opting in to our SMS program, including your phone number and your consent to receive messages, is collected and used solely for the purpose of delivering the messages described in this SMS Terms of Service.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full details on how we collect, use, and protect your personal data, please review our Privacy Notice: dub Privacy Notice
10. Supported Carriers
dub SMS messages are supported on major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not responsible for the content of messages sent through dub.
11. General Terms
Your use of the dub platform and participation in our SMS messaging program is also subject to our Terms of Use. In the event of a conflict between this SMS Terms of Service and the Terms of Use, the Terms of Use shall govern except with respect to the specific SMS-related disclosures set forth herein.
12. Contact Us
DASTA, Inc. (dub)
450 Broadway, Floor 2
New York, NY 10013
Email: support@dubapp.com
This SMS Terms of Service is subject to change. Updates will be posted at this URL with a revised Last Updated date. We encourage you to review this page periodically.