What does it mean to rebalance? What happens when a creator rebalances a portfolio?
When a creator rebalances their portfolio, they're adjusting the stocks or allocation percentages to maintain their investment strategy. If you've copied their portfolio, your investments will automatically update to match these changes. During rebalancing, dub executes a "basket trade" that ensures both the creator and all their copiers receive identical execution prices simultaneously. You'll receive a notification when rebalancing occurs, and won't be able to make changes to your copy until the process completes (Usually takes just a couple of minutes).
For more information about rebalancing portfolios, please check out our help center article HERE.
What are the settlement timeframes for trades and withdrawals?
dub follows the standard T+1 settlement cycle for trades (one business day after execution). When you sell securities, the funds typically settle the next business day and become available for new investments immediately. However, recently deposited funds require a 5-business day settlement period before they can be withdrawn to your bank account. National holidays and weekends don't count as business days for settlement purposes.
For more information about settlement times, please check out our help center article HERE.
Why can't I withdraw my funds right now?
There are several common reasons why withdrawals might be unavailable: (1) Your funds haven't completed the mandatory 5-business-day settlement period after deposit, (2) You've recently sold investments and the proceeds haven't settled (T+1), (3) You're attempting to withdraw to a different bank account than the one used for deposits, or (4) Your bank account information needs updating.
If you’re still unsure as to why you’re unable to withdraw funds back to your linked bank account, please feel free to reach out to our customer support team HERE
Which stocks and investment types does dub support?
dub currently supports thousands of U.S. stocks and ETFs traded on major exchanges (NYSE, NASDAQ, and AMEX). We offer fractional shares for many securities, allowing you to invest with precision regardless of your investment amount. Currently, we don't support OTC stocks, pink sheets, options, bonds, futures, cryptocurrencies, or international securities (though many ADRs are available). We're continually expanding our offerings based on user demand.
For more information about investing and portfolios, please check out our help center article HERE.
Who is eligible to open a dub account?
Currently, dub is available to US Citizens with a valid Social Security Number and a US residential address. Users must be at least 18 years old to open an account. Military personnel stationed abroad may be eligible with some exceptions.
For more information about signing up on dub, please check out our help center article HERE.
How can I discover portfolios to copy?
dub offers several ways to discover portfolios: (1) Browse the Discovery tab featuring trending and recommended portfolios, (2) Check the Leaderboard to find top performers over various timeframes, (3) Use the Search function to find portfolios containing specific stocks or creators, (4) Filter portfolios by investment style, risk level, or performance metrics that match your preferences. Each portfolio page shows detailed holdings, performance history, and creator information to help inform your decision.
For more information about investing and portfolios, please check out our help center article HERE.
Are the performance metrics on dub based on actual results?
Yes, every performance metric on dub reflects actual returns achieved with real money on our platform. Unlike some platforms that show simulated or hypothetical performance, dub only displays real trading history. The track records shown have been achieved by actual users with real investments. If you had invested alongside the creator at inception, your returns would closely match those displayed in the app (with potential minor variations due to timing and transaction costs).
For more information about on our performance calculations, please check out our help center article HERE.
How do I contact dub’s customer support?
You can reach our customer support team through several channels: (1) Email us at support@dubapp.com, (2) Submit a request through the Support Form in the app or through our Help Center web page (3) Shake your phone to generate a support ticket within the app. Our support team typically responds within 24 hours. For urgent account security concerns, please note this in your subject line for priority handling.