All new customers enjoy a one-week free trial to experience dub's features. After this trial period, you will need to subscribe to continue accessing our services.
Who Can Open a dub Account?
To be eligible for a dub account, you must meet all of the following requirements:
- Be 18 years of age or older
- Have a valid Social Security Number (not a Taxpayer Identification Number)
- Have a legal United States residential address within the 50 states, Puerto Rico, or the US Virgin Islands
- Exceptions may apply for active US military personnel stationed abroad
- Be a US citizen or US permanent resident with a valid Social Security number
Note: We recognize there is strong interest from legal residents with various immigration statuses, and we are actively working to expand our accessibility to serve more members of our community in the future.
Supported Devices
dub is currently available through the following devices:
- iOS devices (iPhone and iPad) and Mac computers with M1 chip or newer via the Apple App Store
- Android devices via Google Play Store
We're actively working on developing a web version to provide more flexibility in how our users can access and manage their investments.
Account Opening Timeline
Standard Process
If all of your information is auto-verified, your account can typically be opened in just a few minutes. While waiting, you can:
- Refresh the app or tap the 'Check Application Status' button at any time
- Explore the features available on dub
- Check the inbox of the email address you registered with for further instructions if your account has not been opened by the next morning
Note: Application approvals occurring outside standard processing hours, will become fully available after our clearing partner's next processing window, which begins at 2AM (Eastern Standard Time) on weekdays.
If Additional Verification Is Required
Pending Status and Document Upload Request
If your account status shows as pending, we require further information to complete verification. You will receive an email from support@dubapp.com within 24 hours of your application submission with:
- Details about the specific documents or information needed
- Instructions for submitting these documents
Please follow the instructions provided and submit the requested documents promptly to avoid delays.
Need Help?
If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com.