This guide helps you ensure you receive all important emails from dub and our partners. Learn which email addresses and domains to whitelist, how to add them to your safe-sender list across different email providers, and what to do if you're still experiencing delivery issues. Adding these addresses prevents important account statements, trade confirmations, tax documents, and support messages from ending up in your spam folder.
Ensuring Email Delivery from dub
To ensure you receive important account communications, statements, confirmations, and notifications, please add the following email addresses and domains to your email safe-sender list (also called an "allow list" or whitelist):
dub Email Addresses:
Our Clearing Partner (Apex/Broadridge) Email Domains:
- investordelivery.com - Account statements and trade confirmations
- uscl_stmt_mbox@investordelivery.com - Account statements
- uscl_conf_mbox@investordelivery.com - Trade confirmations
- prospectus_mbox@investordelivery.com - Prospectus & new-issue materials
- proxyvote.com - Proxy/annual meeting notices, voting instructions, and prospectus materials
- id@proxyvote.com OR “*@proxyvote.com” addresses
- apexfintechdocuments.com - Tax forms and year-end notices
Troubleshooting Email Delivery Issues
If emails are still not being received:
- Check spam/junk folders - Emails may have been filtered incorrectly
- Verify email address - Log into your dub account and confirm the email address on file is correct
- Contact support - Email support@dubapp.com or support@dubadvisors.com for assistance
Understanding Email Sources
dub partners with Apex Clearing and Broadridge for account custody and regulatory communications. This means:
- Account-related emails (statements, confirmations, tax forms) come from Apex/Broadridge domains
- Customer support and general communications come from dub domains (@dubapp.com, @dubadvisors.com)
All of these emails are legitimate and important for account management.