When Can You Cancel a Deposit?

• The deposit was recently initiated (typically within 24 hours)
• The deposit has not yet been processed by our clearing firm
• The deposit shows a "Pending" status in your transaction history

How to Cancel a Pending Deposit

1. Go to Settings located at the top right corner of the app 
2. Under the Settings section, click on Bank Transfers
3. Find the pending transfer you wish to cancel
4. If the transfer is eligible for cancellation, you will see a Cancel option below it
5. Select Cancel and confirm

If The Cancellation Option is Not Available:

If you don't see the cancellation option for your pending transfer, it means:

• The transfer has progressed too far in processing
• The deposit is no longer eligible for self-service cancellation

In this case:

• The dub team can attempt to cancel your deposit on the backend. Please contact us at support@dubapp.com.

When dub Cannot Cancel a Deposit

In some cases, our team may be unable to cancel a deposit for the following reasons:

• You've already used the fronted buying power associated with this deposit to copy/create a portfolio
• Your deposit has already completed processing and the funds have been credited to your account

Note: If a deposit fails due to an overdraft condition or cancellation from your bank, your account will be charged a $30 reversal fee

Best Practices

• Double-check the deposit amount before confirming to avoid needing to cancel
• If you're unsure if a deposit went through successfully, refresh your app and check your bank transfer history before attempting a new deposit
• Only initiate deposits from a bank account with sufficient funds
• If you need to cancel, do so as soon as possible after initiating the deposit
• If you're unsure about a deposit, contact support before initiating it

Need Help?

If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com.