Before You Begin: Important Prerequisites

Before your account can be closed, you must complete these essential steps:

1. Liquidate all investments - You cannot close an account with active investments
2. Withdraw all funds - Your account balance must be zero
3. Cancel any active subscription - While not required, this is recommended to avoid future charges

Step-by-Step Account Closure Process

Step 1: Cancel Your Subscription

1. Open the dub app
2. Tap the "Premium" button at the top right corner of the app's home screen
3. Select "Cancel Subscription"
4. Follow the on-screen prompts to confirm cancellation

Note: Canceling your subscription does not automatically close your account. You can still access your account to withdraw funds even after canceling your subscription.

For more information on subscription cancelations, please check out this article: Managing Your dub Subscription: Cancellations and Refunds 

Step 2: Liquidate Your Investments

Before closing your account, you must sell all your investments:

1. Open the dub app
2. Navigate to your portfolio(s)
3. Tap "Sell"
4. Select "Sell All"
5. Review the details and confirm the transaction

Note: Proceeds from your sales will take one business day (T+1) to settle before they become available for withdrawal.

Step 3: Withdraw All Funds

Once your investments are liquidated and the proceeds have settled:

1. Open the dub app
2. Tap on your profile icon in the top-right corner
3. Select "Bank Transfers"
4. Tap "Withdraw"
5. Enter the total available amount
6. Confirm the withdrawal

Note about settlement periods: It takes five business days for a deposit to settle between your bank and our clearing broker. If you've recently made a deposit, you'll need to wait until the settlement period is complete before withdrawing those funds.

Step 4: Request Account Closure

Once steps 1-3 are complete and your account shows a zero balance, you can request account closure in one of two ways:

Option A: Through the App

1. Open the dub app
2. Tap on your profile icon in the top-right corner
3. Scroll to the bottom of the Settings page
4. Tap "Close Account"
5. Follow the on-screen prompts to confirm

Option B: Through Support

1. Fill out a Support Request Form
2. Select "Account closure form" as the topic
3. Provide your account details and confirmation that you've liquidated all investments and withdrawn all funds
   
   

What Happens After You Submit a Closure Request

After submitting your account closure request:

1. Our team will verify that all investments have been liquidated and all funds have been withdrawn
2. If everything is in order, we'll process your account closure request within 1-2 business days
3. You'll receive an email confirmation once your account has been closed
   
   

Account Closure Confirmation

We will send an email confirmation once your account is closed. If you would like to receive a formal account closure confirmation letter, please specify this in your closure request, and we'll be happy to provide one.

Frequently Asked Questions

Can I reopen my account after closing it?

Yes, of course! For more information please check out our article: Reopening Closed Accounts

What happens to my tax documents after I close my account?

You'll still have access to tax documents for the current and previous years. For more information please check out our article Accessing Account Statements and Trade Confirmations

Can I close my account if I still have pending transactions?

No, all transactions must be completed and settled before your account can be closed.

Need Help?

If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com