If you are missing funds or want to close your account:

1. Please submit an Inquiry Form.

2. dub Client Services will reach out once received.

Missing funds can be attributable to different factors, including:

1. Failure of a pending transfer due to a one-time system error.

2. Reversal of a pending transfer due to an issue with your banking institution.

3. An owned stock has undergone a reverse split.

4. Our systems are slightly behind and the funds are not properly reflecting at the moment, but will shortly. 

We take safeguarding your funds and securities very seriously.