If you are missing funds or want to close your account:
1. Please submit an Inquiry Form.
2. dub Client Services will reach out once received.
Missing funds can be attributable to different factors, including:
1. Failure of a pending transfer due to a one-time system error.
2. Reversal of a pending transfer due to an issue with your banking institution.
3. An owned stock has undergone a reverse split.
4. Our systems are slightly behind and the funds are not properly reflecting at the moment, but will shortly.
We take safeguarding your funds and securities very seriously.