Redeeming a Promo Code
For All Users (iOS and Android)
- Open the dub app
- Verify your phone number when prompted
- When presented with the subscription pop-up, click "Enter Referral Code"
- Enter your promotional code exactly as it appears (codes are case-sensitive)
- Tap "Redeem"
- Confirm redemption
- That's it - all set!
Eligibility Information
Who Can Redeem Promo Codes
- New users who don't currently have an active dub subscription
- Users whose subscription has expired and is not currently active
Who Cannot Redeem Promo Codes
- Users with an existing active subscription (monthly or annual)
- Users who have previously redeemed the same promotional offer
- Users who don't meet the specific eligibility criteria stated in the promotion's terms and conditions
Auto-Renewal and Promotional Subscriptions
When you redeem a promotional code, your subscription will be set to auto-renew at the regular price once the promotional period ends. To prevent automatic charges, please refer to our Managing Your dub Subscription: Cancellations and Refunds Help Center article.
Your promotional subscription will remain active until the end of the promotional period, even after canceling auto-renewal.
Troubleshooting
If you're having trouble redeeming a promo code, check the following:
- Verify you've entered the code exactly as it appears (including capitalization and any special characters)
- Ensure your app is updated to the latest version
- Confirm that your account is eligible for the promotion
- Check that the promotion hasn't expired
If you continue to experience issues, please contact dub support with the specific promotional code you're trying to use, and we'll be happy to assist you further.
Need Help?
If you have any questions or need assistance during the account opening process, please contact us at support@dubapp.com