Overview
dub strives to provide the highest quality copy-trading platform for our users. This refund policy outlines the terms and conditions for requesting refunds on dub Premium subscriptions. Please note that we reply on both Apple’s and Google’s App Stores refund policy. Please note that Apple solely controls all refunds on their platform, and we have no way to override their decision.
Subscription Refund Eligibility
App Store Purchases (iOS)
- Refund requests for subscriptions purchased through the Apple App Store must be submitted directly to Apple within 14 days of purchase.
- To request a refund:
- Visit this link
- Sign in with your Apple ID
- Select the subscription
- Submit your refund request
- Apple will review and process your refund request according to their policies.
Google Play Store Purchases (Android)
- Refund requests for subscriptions purchased through Google Play must be submitted within 48 hours of purchase.
- To request a refund:
- Open the Google Play Store app
- Go to Account → Subscriptions
- Select dub Premium subscription
- Select "Request refund"
- Google Play will review and process your refund request according to their policies. If they do not, please reach out to support@dubapp.com directly, and we may be able to provide an appeal if you have purchased within 14 days of the request.
Non-Refundable Circumstances
- After the eligible refund period has expired
- If there has been significant portfolio copying or trading activity
- For subscriptions canceled mid-term (access continues until the end of the billing period)
- If the account has violated our Terms of Service (i.e., multiple ACH returns)
Additional Information
- Canceling a subscription will stop automatic renewal but maintain access until the end of the current billing period
- Refunded subscriptions will be canceled immediately upon refund processing
- All refund requests are reviewed on a case-by-case basis
- dub reserves the right to modify this refund policy at any time
Contact Us
For any questions about our refund policy or to request a refund for web platform purchases, please contact our support team at support@dubapp.com.
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