To protect your security and comply with financial regulations, dub requires that the information on your bank account match the information on your brokerage account. If you're seeing this message, we've detected a mismatch between your bank account information and your dub account information.

Common Reasons for Bank Link Issues

1. Name Mismatch
   • Your dub account name must match your bank account name
   • You cannot use a business accounts
   • Joint accounts must also be in your name, not just your partner's name
2. Address Mismatch
   • The address on your dub account must match your current bank statement address
   • Recently moved? Your bank address may need to be updated first
3. Account Type Mismatch
   • Personal dub accounts can only link to personal bank accounts
   • Business bank accounts cannot be linked to personal dub accounts

How to Fix This

1. Check Your Bank Account Information
   • Log into your bank's website/app
   • Verify your name and address are current
   • Note that bank information updates can take 1-2 business days to process
2. Try Linking Again
   • After confirming all information matches, try linking your bank account again
   • Use the same bank account that matches your dub account information

Important Notes

• For security reasons, we cannot override identity matching requirements
• Only one bank account can be linked to your dub account at a time
• If you continue to have issues, please contact support@dubapp.com for additional help