What's happening?

Our clearing broker, Apex Clearing, will be conducting scheduled business continuity testing on Saturday, March 08, 2025, from 7:00 AM ET to 9:00 PM ET. 

Why is this happening?

This testing is part of Apex's routine procedures to ensure the reliability and resilience of their systems, which in turn helps us provide you with a more stable and secure service.

How will this affect my dub account?

During this time, you may experience the following limitations on an intermittent basis:

1. Inability to place new trades or copy new portfolios
2. Delays in updating account balances and portfolio values
3. Temporary unavailability of deposit and withdrawal functions
4. Limited access to historical transaction data (statements and confirms)

Can I still log in to my dub account during the outage?

Yes, you can log in to your account, but some features and data may be unavailable or not up-to-date.

Will my existing investments be affected?

No, your existing investments and copied portfolios will not be affected. However, you may not see real-time updates to their values during the outage period.

What should I do if I need to make urgent changes to my account?

We recommend planning any urgent account changes or trades before or after the outage period. If you have an emergency, please contact our support team at support@dubapp.com, and we'll do our best to assist you.

Is my account information safe during this testing?

Yes, this testing does not affect the security of your account or personal information. It's focused on ensuring system reliability and does not involve any changes to account data.

If you have any additional questions or concerns, please don't hesitate to reach out to our support team. We appreciate your patience and understanding as we work to improve our services.