A) Why can't I find my bank in the Plaid list?

If you can't find your bank in the Plaid list:

1. Double-check the spelling of your bank's name.
2. Look for alternative names or abbreviations your bank might use.
3. If your bank isn't listed, it's likely not currently supported by Plaid.

Unfortunately, if your bank isn't supported by Plaid, you won't be able to link it to dub at this time. Please scroll down for the next steps if this situation applies. 

B) Why can't I link my supported bank account?

If your bank is supported but you're still having trouble linking:

1. Ensure you're using the correct login credentials for your bank's online banking.
2. Check if your bank is currently experiencing any known issues or maintenance.
3. Ensure your bank account security settings allow for Plaid linking.
4. Ensure you are the main account holder or authorized account holder of the account.

C) I've linked my bank, but I can't transfer money. What should I do?

If you've successfully linked your bank but are unable to transfer money:

1. Often, users may have not logged into your bank in a while, or they have hit a mandatory password /2FA reset window. If this is the case reset your Two-Factor Authentication (2FA) on your bank's website. 
2. In the dub app, go to Settings and delink your bank account.
3. Relink your bank account through Plaid using the new credientials.
4. Attempt the transfer again.

If the issue persists, there may be a problem with your bank's connection to Plaid or with your bank account itself.

D) Are there alternative methods to link my bank?

Currently, Plaid is our only available method for linking bank accounts. We're continuously working to improve our services, and we may add direct bank linking options in the future. However, we don't have a specific timeline for this feature at the moment.

E) What are my options if I can't use the app due to bank linking issues?

If you're unable to link your bank account or transfer money and wish to discontinue using dub:

1. You can cancel your subscription through the app by tapping "Premium" on the home screen
2. To close your account, please follow the steps outlined in our account closure FAQ: Subscription Cancellation and Account Closure Process

We appreciate your understanding and apologize for any inconvenience. If you have any further questions, please don't hesitate to contact our support team.