Why can't I withdraw my funds immediately after depositing?

When you make a deposit into your dub account, there's a mandatory settlement period of 5 business days, starting from the next business day after your deposit. During this time, even available cash cannot be withdrawn. This settlement period is set by our clearing broker and is a standard security measure in the financial industry.

How long does it take for my deposit to settle?

The settlement period for deposits is 5 business days, starting the next business day after you make the deposit. For example, if you deposit over the weekend, it will be processed at the end of the day on Monday and, bearing no holidays, will become eligible for withdrawal on the following Tuesday at the start of the day.

Why can't I withdraw funds I've invested in portfolios?

Funds invested in portfolios are not immediately available for withdrawal. To withdraw these funds, you need to sell your positions in these portfolios first.

What's the process for withdrawing funds from invested portfolios?

1. Sell your positions in the portfolios you wish to withdraw from.
2. Wait for the trade to settle (T+1, or one business day after the trade).
3. Once settled, you can initiate a withdrawal of the available funds.

What does T+1 mean?

T+1 refers to the trade settlement cycle. It means that the settlement occurs one business day after the transaction date. For example, if you sell a position on Monday, the funds from that sale will be available for withdrawal on Tuesday.

How long does it take for withdrawn funds to appear in my bank account?

After initiating a withdrawal, it typically takes 3-5 business days for the funds to appear in your bank account. This timeline can vary depending on your bank's processing times.

Do weekends and holidays affect the withdrawal process?

Yes, only business days count in the settlement and transfer processes. Weekends and bank holidays are not included in the timelines mentioned above.

What should I do if my withdrawal doesn't arrive within the expected timeframe?

If you don't see the funds in your bank account after 5 business days from the withdrawal initiation, please contact dub support for assistance.

Can I cancel a withdrawal after I've initiated it?

If you need to stop a withdrawal, please contact dub support immediately, and we'll do our best to assist you. Remember, if you have any questions about the withdrawal process or need help with a specific transaction, don't hesitate to reach out to dub support.

Can I withdraw from a bank different from the one I deposited from? 

No, all withdrawals should be made to the same bank that the money was deposited from. If you have lost access to the bank you deposited from, please reach out to support@dubapp.com, and they will ask for supporting documentation.